PAYMENT TERMS
By proceeding with payment, you hereby confirm that you have read, understood and agreed to these Terms and Conditions, Cancellation and Refund Policy, and Legal Disclaimer.
IMPORTANT PAYMENT INSTRUCTIONS
• Verify Your Details:
Please ensure that your e-mail address, phone number and selected services are correct before proceeding with payment. We shall not be responsible for delay, non-delivery or incorrect delivery caused by incorrect or incomplete contact details provided by the customer.
• Do Not Refresh or Navigate Away:
Do not close, refresh, reload or use the browser “Back” button while a payment transaction is being processed. Doing so may interrupt the transaction or, in some cases, result in duplicate payment attempts.
• Secure Payment:
Payments are processed through third-party payment gateways. We will never ask you to disclose your card PIN, OTP, CVV, net-banking password or other confidential banking credentials directly to us. Such information should be entered only on the secure interface provided by the relevant bank or payment gateway.
• Verify Your Details:
Please ensure that your email address, phone number and selected service are correct before proceeding with payment. We shall not be responsible for delay, non-delivery or misdelivery caused by incorrect or incomplete contact details supplied by the customer.
TERMS AND CONDITIONS
• Scope of Service:
Successful payment confirms the customer’s order for the specific service selected, including, as applicable, consultation, online document drafting, document verification or vetting, and assistance relating to document registration or service submission. The service will ordinarily commence only after successful payment confirmation and receipt of the information and documents required for the selected service.
• Verification and Revision of Drafts:
After a draft document is prepared, the same will be forwarded to the customer for review and approval. The customer must carefully verify all the fields including names, addresses, dates, amounts, identification particulars, property particulars and other factual information and communicate the required corrections promptly and, as far as practicable, in a consolidated manner. Up to three (3) rounds of revisions are included without additional charge, provided that the requested revisions remain within the scope of the original order. Additional revisions, material changes to the original instructions, or revisions requested after final approval may be subject to additional charges.
• Timeline and Delivery:
Unless a different timeline is expressly stated for the selected service, document verification, drafting, vetting and related processing may take up to seven (7) business days from the date on which all required information, documents and payments have been received. The stated timeline may be extended for reasons beyond our reasonable control, including:
A) failure or delay by the customer in providing complete or accurate information or supporting documents;
B) delay by the customer in reviewing or approving a draft;
C) delay in obtaining stamp papers, paying statutory or governmental charges, or completing formalities before any Government authority or third-party agency;
D) postal, courier, banking, payment-gateway, portal or technical delays; or
E) changes in Governing Law and Jurisdiction law, governmental procedure or requirements of the concerned authority.
• Pricing, Taxes and Statutory Charges:
All service fees are stated in Indian Rupees (INR). Unless expressly stated otherwise, service fees do not include stamp duty, stamp paper charges, registration fees, Government or statutory fees, third-party charges, courier charges or applicable taxes. Pricing may be revised from time to time; however, a revision will not ordinarily affect an order for which payment has already been successfully completed, unless the customer subsequently requests a material change in the scope of service.
• Completion of Payment:
An order shall be treated as confirmed only upon successful receipt and confirmation of the applicable service fee. A mere debit from the customer’s bank account, without successful confirmation of the transaction through the payment gateway or our payment records, shall not by itself constitute confirmation of the order. Where the amount has been debited but the transaction is shown as failed or pending, the provisions relating to failed or pending transactions set out below shall apply.
• Payment Failure or Pending Transaction:
If an amount is debited but the transaction is shown as “Failed” or “Pending”, the customer should first verify the final transaction status before making a second payment. Reversal or refund of a failed transaction is generally handled by the issuing bank/payment service provider in accordance with its applicable processing timelines. Any timeline displayed or communicated for such reversal is indicative and may vary depending on the bank or payment gateway.
• Account and Payment Security:
The customer is responsible for maintaining the confidentiality and security of their account credentials and devices used to access the service. Any suspected unauthorised transaction or compromise should be reported immediately to the relevant bank/payment provider and to us.
